Cummins Telematics - Product Strategy and Design System

Working with Cummins leaders and the MX Group delivery team, I helped shape the product and UX consulting engagement: elevating design earlier in intake, prioritization, and planning; reworking the design system into a scalable Cummins-specific framework; and strengthening rituals, sprint alignment, governance, and UX research practices. The work also built internal design capability rather than creating dependency on the outside team.

This case is summarized here:
Cummins Product Design Consulting (Acrobat)

Rebuilt operating model and design system foundation

Cummins was moving toward a more mature, unified product organization, but its digital ecosystem was fragmented across teams, priorities, and delivery models. The engagement re-centered design at the right point in intake and planning, then translated it into delivery standards: a Cummins-specific design system that scaled across teams, a stronger working rhythm across product/UX/engineering, and governance that made alignment enforceable. This built internal capability—process, muscle memory, and tools—so the gains lasted after the consulting team stepped back.

Operating rhythm + measurable throughput improvements

By making work visible and decisions explicit, the team increased throughput by ~50% across the workstream. Prioritization conversations became executive-level and portfolio-informed, rather than downstream debates. The operating rhythm included sprint alignment rituals, research practices tied to decision-making, and governance guardrails that reduced surprises, improved consistency, and created a durable foundation for long-term UX maturity.

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